App Development
Mobile apps create much richer engagement with your customers via tools that make their lives simpler (and more convenient). They can also help you to streamline your internal processes and reduce customer support.
Improved CX
More than ever before, customers crave convenience. Expectations are high in an “on demand” world where entertainment and information is available 24/7 via virtually any device. Customers expect businesses and brands to keep pace – allowing them to interact with you via the phone for support, service delivery, re-orders and account information.
Streamlined Process
But the wins aren’t all on the customer side… organisations can get significant wins by streamlining and automating their processes through customer-facing mobile apps. In-app support, re-orders, account information etc. can all remove the need for human/support interaction, significantly freeing up your operational teams and allowing them to scale.
Enhanced Support
Mobile apps can help drive customer support to new lives. With the rapid advances in Artificial Intelligence (AI – e.g. ChatGPT), it is possible to provide incredibly contextual and helpful support with less human intervention than ever before. The team at Evolut has significant experience in this space and can help you elevate your support game to new levels.
Improved CX
More than ever before, customers crave convenience. Expectations are high in an “on demand” world where entertainment and information is available 24/7 via virtually any device. Customers expect businesses and brands to keep pace – allowing them to interact with you via the phone for support, service delivery, re-orders and account information.
- On-demand Support
- Order Information
- Re-orders and Up-sells
- Account Information
- Service Delivery
Streamlined Process
But the wins aren’t all on the customer side… organisations can get significant wins by streamlining and automating their processes through customer-facing mobile apps. In-app support, re-orders, account information etc. can all remove the need for human/support interaction, significantly freeing up your operational teams and allowing them to scale.
- Self-serve support
- Self-serve re-ordering
- Self-serve account updates
- Process automation
- Improved scalability
Enhanced Support
Mobile apps can help drive customer support to new lives. With the rapid advances in Artificial Intelligence (AI – e.g. ChatGPT), it is possible to provide incredibly contextual and helpful support with less human intervention than ever before. The team at Evolut has significant experience in this space and can help you elevate your support game to new levels.
- Online Chat
- Helpdesk
- Knowledge Base (KB)
- Chatbots
- Artificial Intelligence (AI)
- GPT4 API integration & enhancement
