Customer Analytics
Track customer behaviour and drive customer insight

Aggregate customer data from numerous sources such as sales, marketing, operations and accounting systems. Mash up data to build new insights into customer behaviours & drivers of customer profitability.

Integrating business operational data with customer behavioural data helps you not just identify where to focus but how to implement the correct change. Get smarter with your customer data and start to evolve your customer experience at pace.

Track Customer Behaviours

Track your customers across all 6 stages of your customer lifecycle. From Design to Discovery to Deliberation to Decision to Delivery to Devotion. Pinpoint the key areas for improvement.

Customer Insight

Combining behavioural data with research we can see not only where to focus but also why and how. Get a better insight into your customers and make corrective change that drives continual improvement.

Customer Success

Many organisations stop their customer insight at the sale, but this is a critical mistake and easily avoidable. Tracking your customer through the Delivery and Devotion stages of the customer lifecycle we help you build more impactful customer experiences and increase customer lifetime value.

Track Customer Behaviours

Track your customers across all 6 stages of your customer lifecycle. From Design to Discovery to Deliberation to Decision to Delivery to Devotion. Pinpoint the key areas for improvement.

  • Customer leave a digital footprint not only across sales and marketing systems, but also operations and financial systems
  • Harness customer data across the entire customer lifecycle, and use data to build otherwise unforeseen insights
Outputs include:

Customer Insight

Combining behavioural data with research we can see not only where to focus but also why and how. Get a better insight into your customers and make corrective change that drives continual improvement.

  • Build integrated customer scorecards using all available customer data to design customer success metrics
  • Set targets for customer success metrics, to manage overarching targets for revenue and profitability.
  • Measure variance from targets, and take corrective action at the customer level
Outputs include:

Customer Success

Many organisations stop their customer insight at the sale, but this is a critical mistake and easily avoidable. Tracking your customer through the Delivery and Devotion stages of the customer lifecycle we help you build more impactful customer experiences and increase customer lifetime value.

  • Track customers adoption of products and services, throughout onboarding processes and beyond
  • Use timely reporting to aid customer success by tailoring programs for individual customers and across groups of customers
Outputs include:

Ready to evolve your digital experience?

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+61 402 853 722contact@evolut.com.au

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Brisbane QLD 4000
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